Rooms Operations Manager – Delta Hotels – British Columbia Canada

delta hotel by marriott okanagan resort British Columbia Canada

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delta hotel by marriott okanagan resort British Columbia CanadaJob Description
Posting Date Jan 01, 2021
Job Number 20201501
Job Category Rooms & Guest Services Operations
Location Delta Hotels by Marriott Grand Okanagan Resort, 1310 Water Street, Kelowna, British Columbia, Canada VIEW ON MAP
Brand Delta Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Management
 
With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that’s right for you. With more than 1100 managed properties and 19 brands you’ll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

• Verifies that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

• Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets semiannually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

• Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

• Understands the brand’s service culture.

• Provides excellent customer service by being readily available/approachable for all guests.

• Strives to continually improve guest and employee satisfaction.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

• Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).

• Verifies that a viable key control program is in place.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Verifies that orientations for new team members are thorough and completed in a timely fashion.

• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.

• Celebrates successes and publicly recognizes the contributions of team members.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Guest Service Agent – Delta Hotels – Quebec Canada

DELTA hotel quebec canada

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DELTA hotel quebec canadaJob Description
Posting Date Jan 05, 2021
Job Number 20201598
Job Category Rooms & Guest Services Operations
Location Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre Dame, Trois-Rivieres, QC, Canada
Brand Delta Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management

With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that’s right for you. With more than 1100 managed properties and 19 brands you’ll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.

JOB SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Residences Valet Attendant – The Ritz-Carlton Toronto Canada

ritz carlton hotel toronto Canada

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ritz carlton hotel toronto CanadaJob Description
Posting Date Jan 08, 2021
Job Number 21002865
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Toronto, 181 Wellington Street West, Toronto, ONT, Canada VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-Time
Relocation? N
Position Type Non-Management

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Job Summary

Open doors and assist guests/visitors entering and leaving property. Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor. Maintain security of vehicles and vehicle keys. Communicate parking procedures to guests/visitors.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Front Desk Agent – Delta Hotels Trois Rivieres – Quebec Canada

Delta Hotels Trois Rivieres Conference Centre Canada

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Delta Hotels Trois Rivieres Conference Centre CanadaJob Description
Posting Date Nov 11, 2020
Job Number 20067247
Job Category Rooms and Guest Services Operations
Location Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre Dame, Trois-Rivieres, Quebec, Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that’s right for you. With more than 1100 managed properties and 19 brands you’ll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.

Job Summary

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Residences Concierge Overnight – The Ritz-Carlton Toronto – Ontario Canada

ritz carlton hotel toronto Canada

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ritz carlton hotel toronto CanadaJob Description
Posting Date Nov 13, 2020
Job Number 20041893
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton, Toronto, 181 Wellington Street West, Toronto, Ontario, Canada VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors, and implement into the key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners’ reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks. Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence.

Guest Experience Expert – Delta Hotels – Thunder Bay Ontario, Canada

delta hotel thunder bay ontario canada

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delta hotel thunder bay ontario canadaGuest Experience Expert (Night Auditor)
Job Description
Posting Date Oct 07, 2020
Job Number 20058257
Job Category Rooms and Guest Services Operations
Location Delta Hotels Thunder Bay, 2240 Sleeping Giant Parkway, Thunder Bay, Ontario, Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that’s right for you. With more than 1100 managed properties and 19 brands you’ll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Front Desk Staff – Delta Hotels Okanagan Resort – British Columbia Canada

delta hotel by marriott okanagan resort British Columbia Canada

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delta hotel by marriott okanagan resort British Columbia CanadaJob Description
Posting Date Oct 13, 2020
Job Number 20057955
Job Category Rooms and Guest Services Operations
Location Delta Hotels by Marriott Grand Okanagan Resort, 1310 Water St, Kelowna, British Columbia, Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that’s right for you. With more than 1100 managed properties and 19 brands you’ll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Guest Services Agent – Delta Hotels Whistler – British Columbia Canada

Delta Hotels Whistler Village Suites Canada

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Delta Hotels Whistler Village Suites CanadaJob Description
Posting Date Oct 23, 2020
Job Number 20062661
Job Category Rooms and Guest Services Operations
Location Delta Hotels Whistler Village Suites, 4308 Main St, Whistler, British Columbia, Canada
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that’s right for you. With more than 1100 managed properties and 19 brands you’ll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.

Job Summary

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Franchised Assistant Front Office Manager – TownePlace Suites Red Deer – Canada

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Job Number 20031115
Job Category Rooms and Guest Services Operations
Location TownePlace Suites Red Deer| 6822 66th Street|| Red Deer|
Alberta| Canada
Brand TownePlace Suites
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one
of Marriott International’s franchisees.
Please apply via email at: lhunter@tpsreddeer.com

Additional Information: This hotel is owned and operated by an independent
franchisee| Ocean Properties – Atlific. The franchisee controls all aspects of
the hotel’s employment policies and practices| including the selection and
hiring process. If you accept a position at this hotel you will be employed by
a franchisee and not by Marriott International.

THE PROPERTY

TownePlace Suites by Marriott Red Deer is a select service extended stay hotel
with 92 guest rooms

JOB SUMMARY:

The Assistant Front Office Manager is a working position responsible for
assisting the General Manager. His/her assistance includes leading and
managing all sections of the Front Office Department in order to ensure the
highest standards and performing accounting functions.

RESPONSIBILITIES:

Perform duties associated with the Front Office personnel including but not limited to check in| check out| reservations| guest relations| concierge and switchboard;
Resolve guest issues during and post stay all the while ensuring guest satisfaction;
Provide feedback to the team members on their performances and improvements;
Complete employee evaluations after 3 months & 1 year of employment;
Train and guide front desk staff to provide quality customer services in accordance to Marriott brand standards;
Complete progressive discipline
Participate in the recruitment process as directed by General Manager;
Prioritize and delegate daily work responsibilities to front desk staff;
Ensure that employees are properly groomed and dressed;
Ensure that all Front Desk personnel are fully knowledgeable of Marriott and internal programs and promotions| selling strategies and inform and update staff accordingly;
Maintain compliance with all Marriott| Atlific and internal Key Performance Indicators including: Guest Satisfaction| Intent to Recommend| BonVoy Enrolment| Mobile Guest Experience| GXP
Ensure the facility is maintained clean| neat| safe and secure;
Identify process improvement to achieve financial and service goals;
Supervise the billing and cash processes to ensure compliance with company standards;
Respond to online reviews in a timely manner;
Complete Scheduling & Payroll as directed by General Manager;
Complete accounting duties including daily revenue reports| accounts payable and accounts receivables
Assist Director of Sales with group bookings and correspondence with teams;
Participate in ESS action plans;

QUALIFICATIONS:

Previous management or supervisory experience of 1-2 years
Previous hotel experience of at least 2 years
College level diploma/certificate in hotel
Excellent communication| interpersonal and administration skills
Excellent customer service skills
Must be able to work flexible hours| days| evenings and weekends| with varied shifts.
Previous management or supervisory experience of 1-2 years
Previous hotel experience of at least 2 years
College level diploma/certificate in hotel
Excellent communication| interpersonal and administration skills
Excellent customer service skills
Must be able to work flexible hours| days| evenings and weekends| with varied shifts.

Those interested are invited to submit their covering letter and resume to;

Linda Hunter| General Manager| TownePlace Suites Red Deer

lhunter@tpsreddeer.com

_This company is an equal opportunity employer._

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Franchised Front Desk Supervisor – The Westin Trillium House – Canada

APPLY HERE

Job Number 20030380
Job Category Rooms and Guest Services Operations
Location The Westin Trillium House| Blue Mountain| 220 Gord Canning
Drive| Blue Mountains| Ontario| Canada
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one
of Marriott International’s franchisees.
Please apply via email at: apply@bluemountain.ca

Additional Information: This hotel is owned and operated by an independent
franchisee| Intrawest. The franchisee controls all aspects of the hotel’s
employment policies and practices| including the selection and hiring process.
If you accept a position at this hotel you will be employed by a franchisee
and not by Marriott International.

WHAT’S IN IT FOR ME?

Salaried Position
Full Time Hours
Health and Dental Benefits
Resort perks:
Free Downhill Mountain Biking pass;
Discounted recreation tickets you can share with your friends.
Let them enjoy the zip lines| ropes courses and mountain coaster.
Discounted Golf rounds at Monterra Golf
Staff priced meals & Starbucks treats;
Retail savings at Columbia| North Face| Red Devil| Hillside| Lifted and more;
Staff room rates at all our hotels;
Reduced rate experiences at all other Alterra Mountain Company resorts.

WHAT WILL I BE DOING?

In collaboration with Hotel Manager| establish and manage appropriate success measures to provide meaningful guidance| coaching and counselling to subordinates. Actively utilize success measures to guide performance| service & engagement standards.
Support and promote an environment of service culture aimed at creating the most positive experience for our guests and employees.
Resolve customer and staff concerns/complaints as appropriate to maintain a high level of guest and employee satisfaction.
Support a culture of strong and meaningful communication and recognition of efforts.
Ensures appropriate safety and emergency procedures with supporting training programs are established/followed to ensure a safe environment for all hotel guests and associates.

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain| Ontario’s largest mountain village resort| is nestled on the
shores of Southern Georgian Bay and spans across the beautiful Niagara
Escarpment. Blue Mountain has evolved into a true four-season destination| and
continually ranks among the top family-friendly resorts in Canada.

Whether you choose to stay with us for a Season or a Career| Blue Mountain is
The Place To Be. Choosing a career at Blue Mountain Resort means joining a
family of progressive| innovative and entrepreneurial co-workers who are
passionate about the resort industry. From the people behind the books to the
leaders on the front line| we are all dedicated to providing the best
experience possible for guests and associates alike.

Alterra Mountain Company| headquartered in Denver Colorado| owns Blue Mountain
Resort.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a community of 14 iconic year-round destinations|
including the world’s largest heli-ski operation. The company owns and
operates a range of recreation| hospitality| real-estate development| food and
beverage and retail businesses. Headquartered in Denver| Colorado with
destinations across the continent| we are rooted in the spirit of the
mountains and united by a passion for outdoor adventure.

Alterra Mountain Company’s family of diverse playgrounds spans five U.S.
states and three Canadian provinces. We honor each destination’s unique
character and authenticity and celebrate the legendary adventures and enduring
memories they bring to everyone.

Resorts include:

Steamboat and Winter Park Resort in Colorado;
Squaw Valley Alpine Meadows| Mammoth Mountain| June Mountain and Big Bear Mountain Resort in California;
Stratton in Vermont;
Snowshoe in West Virginia;
Crystal Mountain in Washington;
Tremblant in Quebec;
Blue Mountain in Ontario;
Deer Valley and Solitude Mountain Resort in Utah;
CMH Heli-Skiing & Summer Adventures in British Columbia.

Job Requirements

WHAT DO WE NEED FROM YOU?

Hotel management| hospitality management or business management diploma / degree
2 years’ experience within Front Desk or Housekeeping operation
Excellent communication; Proven ability to engage and recognize employees
Proven ability to manage challenging and dynamic situations tactfully and appropriately to a resolution
Attention to detail relating to guest room and public space conditions
Strong ability and aptitude with computer-based tools and systems (i.e. Excel| Access| NAV| hotel information system)

__

_This company is an equal opportunity employer._

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