Posting Date Sep 18, 2020
Job Number 20054584
Job Category Property Leadership
Location The Westin Bear Mountain Golf Resort & Spa, Victoria, 1999 Country Club Way
Victoria, British Columbia, Canada
Brand Westin Hotels & Resorts
Position Type Management
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Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.
Please apply via email at:
Additional Information: This hotel is owned and operated by an independent franchisee, Malak Holdings. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
Set along lush golf greens and framed by Vancouver Island’s rugged mountains, The Westin Bear Mountain Golf Resort & Spa, Victoria offers stunning natural beauty and laid-back comforts. Just minutes from downtown Victoria, Bear Mountain offers the perfect setting for the Westin Bear Mountain Resort & Spa that features world class golf, bike trails, nature exploration, a variety of dining options, and a new luxury spa.
We are in the midst of executing on our goal to elevate the property to five plus stars— well beyond its current three-star ranking. This massive undertaking will see a complete renovation of the restaurants, lobby, ballroom and function spaces. A new bar, luxury furniture and fixtures and a new 6,000 square foot, fully enclosed four- season patio will create a more elegant resort that will focus on providing an exceptional experience for all guests.
We are searching for a highly motivated and hands-on General Manager to join and help us complete our vision in providing the right services, the right way, with the right resources.
The General Manager oversees all aspects of resort operations, leads the resort’s workforce, and sets and executes plans that meet or exceed targets, profitability, and guest satisfaction.
A minimum of 3 years’ experience as a General Manager in a full-service major-brand property.
Familiarity with all aspects of hotel/resort operations.
Proven people management skills.
Strategic planning and execution.
Change management and strong leadership skills during challenging times, example: COVID-19, major renovations.
Experience with successfully improving business performance and results.
A degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major.
Previous experience managing a Marriott resort is an asset.
Business Strategy Development and Execution
Stays current with industry trends and monitors strengths and weakness of competition.
Develops and executes business plans designed to maximize property customer satisfaction, profitability, and market share.
Experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability.
Managing Resort Operations/Budgets and Profitability
Manages the flow of labor and cost of goods in achievement of profitability goals.
Measures, analyzes, and communicates property financial performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and employee engagement data.
Ensures financial controls are in place such as for procurement and invoice processing.
Sales and Marketing
Works with sales and marketing teams to establish and manage strategic plans, goals, and action plans.
Identifies and champions creative marketing solutions that fit the brand and property needs.
Develops innovative means for capturing new streams of revenue through property amenities.
Participates in and hosts customer recognition events to drive sales.
Brand Standards Compliance
Walks the property regularly to ensure all areas meet resort brand standards, including sanitation, cleanliness, esthetics, and maintenance.
Reviews and follows up on property guest satisfaction scores and comments.
Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards.
Conducts both routine and short-notice quality assurance audits with specific departments.
Ensures staff have a deep understanding and respect for customer service standards.
Provides timely, real-time feedback to managers and hourly employees on service and operational standards, including feedback and reinforcement of standards on even the smallest of service and operational details.
Creates and supports clear lines of responsibility for management team, including coverage and oversight throughout the day.
Coordinates, attends, and leads department meetings.
Hires, motivates, develops, and manages workforce performance.
1. Email your cover letter and resume in one file to firstname.lastname@example.org, on or before October 15, 2020. Your application will be handled with utmost discretion and confidentiality.
2. Be sure to include the following in the subject line or your application may not reach the appropriate person:
Your name | General Manager | Position number 12
All applicants will receive an automated email response confirming receipt of their application submission. Due to the high number of applications we receive, only applicants who are selected for an interview will be contacted.
We sincerely thank all applicants for their interest in the Westin Bear Mountain Golf Resort & Spa.