Job Number 20011718
Job Category Event Management
Location JW Marriott Parq Vancouver| 39 Smithe Street| Vancouver| British
Brand Marriott Hotels Resorts /JW Marriott
Position Type Management
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels | Marriott International???s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you???re happy| our guests will be happy. It???s as simple as
that. Our hotels offer a work experience unlike any other| where you???ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That???s The JW Treatment???.
Entry level management position that leads the banquet staff while personally
assisting in executing events based on requirements and standards. Develops
and directs team to provide consistent| high quality service. Communicates
performance expectations and trains staff in processes. Responsible for
managing financial and administrative duties.
Education and Experience
??? High school diploma or GED; 2 years experience in the event management| food
and beverage| or related professional area.
CORE WORK ACTIVITIES
Supporting Management of Department Operations and Inventories
??? Manages departmental inventories and assets including par levels and
maintenance of equipment.
??? Conducts monthly department meetings with the Banquet captains and
??? Maintains attendance log for banquet employees.
??? Maintains and enforces established sanitation levels.
??? Adheres to and reinforces all standards| policies| and procedures (SOPs|
??? Ensures employee awareness of the event phase portion of the Meeting Planner
Survey and Guest Satisfaction Scores.
??? Orders supplies for the department (e.g.| china| glass| silver| buffet
presentations| props| and other service equipment needs).
??? Uses banquet beverage ???Use??? records to guide banquet beverage supervisor in
controlling liquor costs| managing the banquet beverage perpetual inventory
and requisitioning liquor.
??? Understands the impact Banquet operations has on the overall success of an
event and manages activities to maximize customer satisfaction.
??? Schedules banquet service staff to forecast and service standards| while
Participating in and Leading Banquet Teams
??? Attends and participates in all pertinent meetings.
??? Leads shifts and actively participates in the servicing of events.
??? Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine| and overall event presentation.
Providing and Ensuring Exceptional Customer Service
??? Sets a positive example for guest relations.
??? Interacts with guests to obtain feedback on product quality and service
??? Responds to and handles guest problems and complaints.
??? Empowers employees to provide excellent customer service.
??? Strives to improve service performance.
??? Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.
??? Reviews quarterly Meeting Planner Survey and participates in the development
and implementation of corrective action to address service challenges; focuses
on continuous improvement of guest satisfaction.
Conducting Human Resources Activities
??? Interviews and hires Banquet captains and employees with appropriate skills.
??? Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.
??? Ensures employees understand expectations and parameters.
??? Observes service behaviors of employees and provides feedback to
??? Reviews comment cards and guest satisfaction results with employees.
??? Participates in the development and implementation of corrective action
??? Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.