Job Description – Bell/Valet Attendant (EAU00952)Employee Status:
Bell Valet AttendantA smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Bellperson with the Sheraton Suites Calgary Eau Claire (managed by Fairmont Hotels & Resorts)- your knowledge of the hotel and the professionalism you display will create a sense of |welcome| like no other.
Experiences are invited at the Sheraton Suites Calgary Eau Claire Hotel (A Fairmont Managed Hotel)- located in the heart of downtown Calgary in the midst of the city`s most exciting shopping and recreation area. Our award-winning- 4-diamond- all-suite hotel`s neighboring attractions include the Eau Claire Market- Y.M.C.A. and Prince|s Island Park – an extensive parkland which plays host to a multitude of Calgary festivals.
Summary of Responsibilities: Reporting to the Front Office Manager- responsibilities and essential job functions include but are not limited to the following:
Responsible for the delivery of Guest`s to their room- luggage- messages and any other items for delivery within the Hotel
Consistently offer professional- friendly and engaging service
Ensure the timely and efficient transfer of luggage to and from the guest`s room
To ensure the guest is familiar with their room upon arrival ie. temperature control
Maintain a presence in the Lobby when not delivering luggage to guest rooms- offering assistance to Guests- under the direction of the Bell Captain
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies- procedures and service standards- including all safety policies
Other duties as assigned
Must possess a valid driver|s license and present a current driver|s abstract
Previous customer related experience an asset
Excellent communication skills and a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs- remaining calm and courteous at all times
Physical Aspects of Position include but are not limited to the following:
Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Constant kneeling- pushing- pulling- lifting
Frequent ascending or descending ladders- stairs and ramps
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Sheraton Suites Calgary Eau Claire is committed to an employment equity program that includes special measures to achieve diversity among staff. We therefore encourage applications from qualified Aboriginal Canadians- persons with disabilities- members of visible minorities and women.
Our Sustainability Partnership program represents our ever-expanding commitment to being a responsible business and to following the principles of sustainability across our operations- the world over.