Job Number 19145525
Job Category Food and Beverage & Culinary
Location Delta Hotels Prince Edward| 18 Queen St| Charlottetown| Prince
Edward Island| Canada
Brand Delta Hotels and Resorts
Position Type Management
Start Your Journey With Us
With our diverse portfolio of locations| you???ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World???
at Delta Hotels.
Supervises daily Food and Beverage (F&B) shift operation and monitors
compliance with all F&B policies| standards| and procedures. Manages day-to-
day operations verifying that the quality| standards and meeting the
expectations of the customers on a daily basis. Maintains the operating
budget| and verifies that standards and legal obligations are followed.
Develops specific goals and plans to prioritize| organize| and accomplish
Education and Experience
??? High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.
??? 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.
CORE WORK ACTIVITIES
Managing Day-to-Day Operations
??? Assists in the ordering of Food and Beverage (F&B) supplies| cleaning
supplies and uniforms.
??? Supervises daily F&B shift operation and monitors compliance with all F&B
policies| standards and procedures.
??? Supports and supervises an effective monthly self inspection program.
??? Operates all department equipment as necessary and reports malfunction.
??? Supervises staffing levels to verify that guest service| operational needs|
and financial objective are met.
??? Encourages and builds mutual trust| respect| and cooperation among team
??? Understands employee positions well enough to perform duties in employees|
??? Develops specific goals and plans to prioritize| organize| and accomplish
??? Monitors and maintains the productivity level of employees.
??? Verifies that all team members/supervisors understand the brand specific
??? Maintains the operating budget| and verifies that standards and legal
obligations are followed.
??? Assists supervisors in understanding team members ever changing needs and
expectations| and how to exceed them.
??? Celebrates and fosters decisions that result in successes as well as
??? Communicates areas that need attention to staff and follows up to verify
??? Coordinates cleaning program in all F&B areas (e.g.| General clean)|
identifying trends and making recommendation for improvements.
??? Establishes and maintains open| collaborative relationships with employees.
??? Creates and nurtures a property environment that emphasizes motivation|
empowerment| teamwork and passion for providing service.
??? Follows property specific second effort and recovery plan.
??? Stays readily available/ approachable for all team members.
??? Demonstrates knowledge of the brand specific service culture.
Providing Exceptional Customer Service
??? Provides services that are above and beyond for customer satisfaction and
??? Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
??? Serves as a role model to demonstrate appropriate behaviors.
??? Manages day-to-day operations| monitors quality| and standards and meets the
expectations of the customers on a daily basis.
??? Takes proactive approaches when dealing with guest concerns.
??? Sets a positive example for guest relations.
??? Stays readily available/ approachable for all guests.
??? Reviews comment cards and guest satisfaction result with employees.
??? Responds in a timely manner to customer service department request.
??? Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person.
??? Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.
??? Analyzes information and evaluates results to choose the best solution and
??? Performs hourly job function if necessary.
??? Extends professionalism and courtesy to team members at all times.
??? Comprehends budgets| operating statements and payroll progress report.
??? Performs other duties| as assigned| to meet business needs.